A Listing shows a Set of 3 or 2, Can I purchase one of those items by itself?
Some listings are set up as sets (such as shower gel, lotion and splash) as well as singles. Our listings are fed via RSS feeds to all the shopping sites such as Google Shopping, Bing, Yahoo etc. Unfortunately we cannot break up sets once a listing is made because these items are located on shopping searches and would create broken links which are not allowed in the marketplace. You can type a product name in the search box of our store home page to see if the item is available by itself. If it only shows as a set, unfortunately we no longer offer that particular item by itself.
How can I tell how many Items you have left In Stock of an Item?
You can find out how many item we have left in stock of any particular product by clicking on the buy now button in that listing ( this does not lock you in to buy) in the next screen, you can type in the quantity you desire. If we have that amount left in stock you will be able to purchase that quantity and if you choose to do you would click through checkout from that page . If we have less in stock, it will indicate in red letters how many we currently have left of that product. If a product indicates a "ON HOLD" button, it currently means we are sold out of that particular product. You will be locked in to purchase once you choose your quantity and payment method and navigate away from that page to the next screen.
Are Your Items New and Authentic ?
Items are purchased directly from the Manufacturer or Wholesale stores. All are 100% Authentic and have never been used. We do not sell used or expired products. We are not affiliated with nor do we work for any brand we sell.
If I Buy Several Items Can I Qualify for a Discount ?
Our prices are as listed. We are a fixed price online store and do not take offers on our items, have auctions or offer a discount for multiple purchases. We do place some of our items on sale several times a year. Sales dates are not planned in advance and typically last 4-5 days. Prices are based on the current selling market. Discontinued Products are typically not sold at retail price. We do not answer email requests asking for lower prices.
Do you Combine Shipping and what Shipping Service to you Use?
Shipping Costs are located within each listing. The price shown in each listing is shipping cost for the first item only. Each additional item purchased ships for a small additional amount. Combined shipping is configured at checkout based on the number of items purchased and their combined weight to ship your purchases via Priority or First Class Mail for items under 13 ounces. Example: For a 2 pound Glass bottle of lotion, the first item cost $7.99 to ship and each additional item is usually $1 each thereafter. In most cases, we charge Less than what USPS charges to ship and we pay the difference. For other items a small handling fee is charged. We are small family run business and not a corporation. We do not have a contract with the USPS so we do not receive shipping discounts. We pay what you would pay at the post office to ship a package. All shipping costs stated include delivery confirmation. We try to use the most economical shipping method and materials to keep weight & cost down. Including and not limited too newspaper, recycled paper, bubble wrap, packing peanuts etc. Example of USPS Priority Rates: 1 pound is $5.83. 2 pound package $9.37.
When Will My Order Ship? / When Will My Order Arrive?
When Will My Order Ship? / When Will My Order Arrive?
All orders generally ship within 48 hours, with the exception of orders placed over Holiday weekends. These Orders will ship on the next business day after the Postal Holiday. Orders received after 5 p.m. are not processed until the next day and are shipped 48 hours after they are processed. Every customer receives an email confirming your Order and Shipping notification. If you do not receive an email, check your spam folder as all emails are sent to the email address provided at time of payment. All customers are also emailed their delivery confirmation numbers from either Google or Paypal at the time your order is shipped. Delivery Confirmation is not a tracking number and is only scanned at the main points of shipping and by your delivery person on delivery to your address. Depending on where you live, you can usually expect your purchase to arrive in 3-5 days. We do not offer Fed Ex or overnight shipping at this time. Customers are responsible for making sure their shipping address is up to date BEFORE making a purchase. We must ship to the address provided to us with your payment that Google or Paypal provide to us. If a customer does not provide a complete address or provides the wrong address, we do not provide refunds. If the product is returned to us, the customer is responsible for providing return shipping in order for us to resend the product back out.
How Can I Contact You? / What are your Business Hours?
We are a family operated business and process orders from 9 a.m. to 5 p.m. PST, Monday through Saturday. We ship 6 days a week. Orders are processed and shipped within 48 hours from time of purchase. We do not have a business number so all communication is handled via Email. Click on Any item in our store and send us an email through the "ask seller a question link" in that listing . If your Question is regarding an order already placed, you may contact us by replying to the email email address we sent you in confirming your order. If the email is sent during our operating hours, email inquiries are answered the same day. After hours, email inquiries are answered the next business day. For Questions regarding orders already shipped, please include an order number, item purchased and full name with your inquiry so we can locate your order and respond to questions in a timely manner.
What Forms Of Payment Do You Accept?
Payments are due at the time an order is placed. Items not paid for within 1 hour of purchase are cancelled and returned to inventory. If you do not pay for your item(s) at time of purchase, it is not held in a shopping cart for you to pay for later. We do not hold or pre sell any items. We accept major credit cards through Paypal and Google checkout only. We do not accept echecks, money orders, phone orders or personal checks. We have no way of processing phone orders. To pay with Google Checkout you can click through the Google Checkout link. For Paypal you would choose the Alternate Checkout button at Checkout to be directed to Paypal. Paypal or Google Checkout are the safest ways to pay. Your payment information is encrypted and not stored. We never see your payment information and are only notified through email when a payment has been made. We do not accept any other forms of payment.
Do You Accept Returns / Refunds / Exchanges?
In Most Cases all Sales are Final. However please contact us if you have a concern with an item you received. Due to Health and Beauty regulations we are not able to resell any body wear or body products that are returned. However, if there is a problems with a product we sent to you that is due to our error, we are happy to work with our customers. Customer satisfaction is our top priority. Please research the scent, size and product you are looking for prior to buying. All products are clearly described with scent, size, color and type of product as well as clear and accurate pictures so you know exactly what product you will be purchasing. If you have received an incorrect item due to our error, please contact us for the shipping address and information on sending a product back for a full refund including shipping. For items that are not due to our error, customers must contact us prior to returning items for authorization. We only allow returns in certain conditions. Once approved, customers are responsible for paying return shipping at their expense. There is a non refundable 15% restocking fee for authorized returns that are not a result of our error. Only the price of the product will be refunded minus the restocking fee as well as Shipping costs, and Checkout Service Fees as we are still charged these items. Returns must be received within 6 days of Authorization.
Do You Allow Local Pick Ups?
Sorry, we do not allow pickups at our Warehouse. We are also required by our Merchant Centers to ship all items with delivery confirmation, providing customers with documentation of shipping and delivery.
I Have a Questions About the Price Of An Item
Our products that are still available for purchase at a Retail Store are typically priced 20-40% less than store price. We also specialize in discontinued products. Because these discontinued items are no longer being manufactured and are limited in quantity, prices are higher than retail. Discontinued Products are typically not sold at retail price. Our prices are as listed. Items are researched prior to listing to sell at the current market price. Products that are current are typically sold 20-40% lower than retail. Only our discontinued products sell for higher than retail. We do not respond to emails asking for discounts.
Why does an item show an On Hold Button?
An Item that shows a " On Hold" button instead of the "Buy Now" button is currently sold out or customers are currently shopping these items with our quantities in thier shopping carts but have not yet checked out (see also below). We do not delete a listing unless it remains sold out for 45-60 days. Feel free to check back with us from time to time as we often get stock in when we least expect it. If ALL our items in our store display the "ON HOLD" button. This means our store is closed for inventory which happens twice a year. You can find details on a re opening date on our stores home page. http://enticingscents.ecrater.com
How Often Do You Get Additional Products In Stock?
50% of our products are Discontinued and Hard to Find Items. The stock we have listed, are limited in the quantities we were able to get from the manufacturer. In most cases you will find less than 5 items available for these products. Because quantities of these products are very limited, we sell out quickly. If you see a product you have been looking for, we can't guarantee the same product will be left in stock next week and we can no longer get additional product.
There was no Receipt or Invoice in the Box I received?
In an effort to go Green and reduce the amount of paper we put out, all customers are emailed a receipt confirming their purchase at the time of their order. We do not enclose receipts inside our packages. We also used recycled boxes, paper and packing material.
Why is the Price on this Item Higher than what I Paid in Store?
Our products that are still available for purchase at a Retail Store are typically priced 20-40% less than store price. For other items, these are discontinued items. Because these items are no longer being manufactured and are limited in quantity, prices are higher than retail. Discontinued Products are not sold at retail price. Our prices are as listed at a fixed price. Items are researched prior to listing to sell at the current market price. Only our discontinued products sell for higher than retail.
NOTE: Products Shipped During Extreme Weather: Very Warm and Very Cold Days
Our Products are kept in strict climate controlled environment and are shipped as brand new right out of their cases, however we cannot control the temperatures the products endure during shipping to your home. In warmer weather, Candles may arrive to you with soft wax or sweating, lotions or creams may be thin or labels may be bubbling or loose due to the humidity. You can place the products in your refrigerator to re harden the product or adhere the label. In colder weather, products can separate in containers, freeze and candles can change color or shrink and move away from the glass container. We do not provide refunds for items that may come in contact with extreme temperatures while being shipped. Please purchase at your own discretion during very warm or very cold weather.